The usual time is 24 to 48 business hours to receive a call for your appointment. Installation times may vary depending on demand and the time of the year.
Once your order has been received by our teams, you will receive an email with your rental agreement, which you will need to sign. You will also receive a call from our partner Lakeside to schedule an installation appointment. Once installed, you will receive a monthly invoice.
Our rates include the new water heater and its installation, as well as 24/7 assistance in case of breakdowns or problems with your new water heater.
Please note that to benefit from these rates, it must be the replacement of an electric water heater of equivalent capacity, and in the same location in your home.
Our installation teams must have easy access to your water heater to replace it. We thank you for clearing any obstacles between your front door and your water heater to facilitate the work of our teams.
Your plumbing must comply with the Quebec Plumbing Code and your municipality’s regulations. Your electrical panel must also comply with the Quebec Electrical Code.
There may be additional fees payable to the installers at the time of installation for the following reasons:
The decision to rent or buy depends on your needs, expectations, and situation. Renting offers a unique turnkey service, and buying represents a beneficial investment. By choosing to rent, you will benefit from 24/7 assistance, 365 days a year, including holidays, at no cost. Additionally, you will be entitled to a free replacement of the water heater at the end of its useful life.
You must notify Enbridge Énov of any change of ownership as soon as possible. In case of sale of your property, you must indicate it in the seller’s declaration and the deed of sale, mentioning that the new owner must continue the rental agreement. Thus, this agreement is transferred to the new owner.
It is possible to convert to an electric water heater. However, a visit to your home will be necessary to provide an estimate of the monthly rental rate. We need to check :
You will receive a monthly invoice by email, which you can pay by bank transfer or pre-authorized debit.
You will receive the invoice within a maximum of 30 days following the installation of your water heater. You have 21 days to make the payment after the issue date.
